Click & Collect

Returns Policy

In accordance with UK distance selling regulations we guarantee to refund any item you are not completely happy with. Please return items in a saleable and undamaged condition in its original packaging within 14 days of receipt.


  • To request a refund please contact us
  • Returned goods to be sent to:
    Partners Pet Supermarkets,
    The Albert Bygrave Retail Park,
    North Orbital Road,
    St Albans,
    Herts, AL2 1DL
  • Unfortunately we cannot cover return postage and you are liable for the postage cost of returning items to us.
  • Please allow up to 10 days for your refund to be processed, after receipt of returned goods.
  • Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
  • Refunds will be credited to your original method of payment and will exclude postage where applicable.